Service-Wenzhou High Sea Machinery Co., Ltd.

Service

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A Pre-sales
service:

Professional sales staff for you to explain the function of the machine and the use of methods, and according to the different situation of customers to provide you such as plant, layout, personnel training and other technical services, business budget and suggestions.

B Service
for sale:

Professional staff and training center to provide you with comprehensive technical consultation and training, fully understand the product performance characteristics, on-site training practice, so that you not only bought the equipment, but also master the technology.

C After-sales
service:

Special equipped with a group of skilled, experienced technical master for the whole process of tracking services, to answer customer questions and needs, but also regularly visit customers, help customers to train technical personnel.1. Provide users with assembly drawings, operation instructions and other technical data. Also provide users with fragile spare parts, spare parts.2, to provide users with installation, commissioning, technical training services.

FAQs

Q:How long will your engineer reach our factory?

A:Within 7-15 days after machine arrive your factory.

Q:How many days will you finish installing ?

A:We will finish installation and training within 3-7 days.

Q:What should we charge for your engineer?

A:You should charge for the cost of our engineer's visa , round trip tickets, accommodation, and also their salary 100USD one day per person.

Q:How long is your machine's warranty period?

A:All our machine have one year guarantee, starting from finished installation.

Q:How could we do after one year warranty period?

A:We also can do service for you, but you need pay machine parts’ cost.

Q:How could we do if the parts broken within warranty?

A:We would express the free replacement parts during the warranty date.

Q:Does your engineer understand English?

A:Our engineer understand little English. All of our engineers have more than 10 years machine installation experience.

Q:How many worker do we need running those machines?

A:Usually need one person to operate the machine.

Q:How do we solve the machine problem after your engineer leaving?

A:Generally speaking, there will be no problem after finish installing. In case you have any problem, you can contact our sales at any time. Our engineer will take a solution video according your description.

Q:How can I visit your company?

A: FLIIGHT: It takes 50 minutes by car from Wenzhou Airport to our factory . TRAIN: It takes only 10 minutes by car from Ruian train station to High Sea factory .